About the role:

For over 150 years, our funeral service teams have been dedicated to supporting families across Lincolnshire with compassion, dignity, and professionalism. We are proud to serve our local communities by helping families navigate one of the most difficult times in their lives with care and respect.

As a Funeral Receptionist, you will be a vital and valued member of our team. You’ll play a key role in supporting families and clients as they begin to make funeral arrangements for their loved ones. With a calm, empathetic approach and strong administrative skills, you will help ensure every family receives the highest standard of personal and professional care.

In this role, you will be responsible for:

Being the first point of contact for clients and visitors, welcoming them to the branch in a warm and respectful manner
Responding to queries from clients, colleagues, and external contacts via telephone, email, and letter with empathy and professionalism
Supporting the smooth day-to-day running of the branch, including helping to maintain a clean, tidy, and welcoming environment
Maintaining accurate records in both digital and paper formats, alongside other general administrative duties, to provide timely and efficient support to families and colleagues

You’ll work closely with funeral colleagues to help deliver a seamless and compassionate experience, ensuring every client feels supported from the moment they walk through our doors.

INDMP

About You

Are you a compassionate individual with a strong sense of professionalism and excellent communication skills? Do you thrive in a supportive team environment and take pride in delivering exceptional service? If so, this could be a rewarding opportunity for you.

While previous administrative experience is beneficial, it’s not essential—we’ll provide full specialist training from your first day. What matters most is your empathy, attention to detail, and willingness to support families with care and respect.

We’re looking for someone who can demonstrate:

A genuine desire to provide outstanding client service, particularly during emotional and sensitive moments
Strong interpersonal skills and clear, professional communication—both written and verbal
The ability to build trust with clients and collaborate effectively with colleagues
Attention to detail and a commitment to maintaining accurate, confidential records
Confidence using computers and Microsoft Office software

Please note that this role involves regular interaction with the deceased as part of our respectful care procedures, and you’ll need to be comfortable in this environment. A DBS check will be required prior to joining the team.

Benefits:

In addition to working for a successful co-operative business, we offer our colleagues fantastic benefits, including:

30 days annual leave (including bank holidays) (pro-rata)
Pension scheme (with up to 12% employer contributions)
Generous colleague discount rates across our family of businesses
Annual discretionary colleague bonuses to reward you for your hard work
Free tea and coffee provisions for all colleagues during rest breaks at work

We are an “Investors in People - Platinum” employer, meaning that we have been recognised as one of the country’s top employers, offering progression opportunities to all our colleagues. As your confidence grows, you’ll have the opportunity to build the skills necessary to further progress your career and help to open up future opportunities. Whether you’re thinking of a future with us or looking to develop your skills with a community-focused business, we’ll work together with you to shape your career for the better.

About Us

From a single store in 1861 we have grown to be one of the most successful co-operatives in the UK. We’re proud to be able to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we’re a growing society made up of over 220 outlets and nearly 3,000 colleagues.

We're owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years! Communities are at the heart of everything we do and motivates us to deliver more than great customer service. We support them by sharing dividend with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more! Find out more about us, our purpose and wonderful colleagues here.

We work together as a Society and are committed to ensuring our recruitment process is barrier free and as inclusive as possible for everyone. If you need any adjustments, would like us to do anything differently during the interview or would like to get in touch with us about anything else, please contact our Recruitment team on (01522) 533316, or alternatively you can email [email protected].

We may choose to close our vacancies in the event that we receive a high volume of suitable applications, so we encourage all candidates to apply as soon as possible.

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