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Customer Services Assistant

Monday - Sunday 7.00am -10.00pm

16 hours per week - fixed term for up to 3 months

Not Specified

Sutton on Trent

£12.86 per hour

Fixed Term

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About the role:
More than a food store – we're part of your community
What if your next role could be about more than serving customers?

What if every shift gave you the chance to brighten someone’s day, make a real difference in your local community and be part of something people genuinely rely on?

Here, you’re not just serving customers; you’re helping to create great experiences, support your community and make a difference every day.

At Lincolnshire Co-op, our Food Stores are at the heart of communities across Lincolnshire and the surrounding counties. From picking up everyday essentials to discovering local produce, our customers count on us for convenience, quality and a warm welcome. As a Customer Services Assistant, you'll be one of the friendly faces that makes that happen.

A role where every day is different

No two days are ever the same in our Food Stores, one moment you'll be helping a customer find the perfect product, the next you'll be replenishing shelves, promotional displays or keeping the store looking its very best.

Whether someone is doing their weekly shop, grabbing a lunchtime treat or simply stopping by for a quick chat, you'll help create a positive experience that keeps customers coming back. You'll become a trusted member of the team and a familiar face within the local community.

What you'll be doing

As a Customer Services Assistant, you'll:

Looking after our customers with friendly, knowledgeable and efficient service, answering questions and responding positively to feedback and requests.

Keeping the store running smoothly by operating checkouts and payment systems, replenishing and rotating stock and keeping displays and store standards looking their best.

Supporting our in-store services, including bakery and food-to-go areas where required.

Being part of the team and our community by working closely with colleagues, championing our Society values and supporting membership and community initiatives.

Why you'll love it

This is a role that's perfect for people who enjoy variety, love helping others and take pride in delivering excellent service. You'll be supported every step of the way with training, development opportunities and a team that genuinely cares about making a difference.

Because at Lincolnshire Co-op, we're not just serving customers, we're helping make life better in our communities.
INDMP
About You
The friendly face our customers remember

You don't need retail experience or to know every product on the shelf from day one. What matters most is your enthusiasm, your willingness to learn and your passion for helping people.

We're looking for someone who enjoys being part of a team, loves interacting with customers and takes pride in creating a great experience every time someone walks through our doors.

You'll fit right in if you...
- Enjoy helping people and making them feel welcome
- Communicate confidently and build positive relationships
- Have a positive attitude and enjoy working as part of a team
- Can stay organised, adaptable and focused in a busy environment
- Are keen to learn new skills and get involved in different areas of the store
The difference you'll make

Our Food Stores are more than places to shop. They're places where communities connect, local relationships grow and great service makes a real difference.

As a Customer Services Assistant, you'll help create:
- Friendly, memorable experiences for every customer
- A welcoming, well-presented and well-stocked store
- Strong relationships with customers, members and colleagues
- Positive contributions to the local communities we serve every day
Most importantly, you'll play a part in our purpose of bringing together energy, ideas and resources to make life better in our communities.

What's in it for you?

Alongside the opportunity to work for a business that genuinely puts people and communities first, you'll enjoy:
- Up to 30 days annual leave (pro rata), including bank holidays
- A pension scheme with up to 12% employer contributions
- Generous colleague discounts across our family of businesses
- Annual discretionary colleague bonuses to reward you for your hard work
- Learning, development and wellbeing support
- Opportunities to get involved in community initiatives
We're proud to be an Investors in People Platinum employer, committed to helping colleagues grow, develop and thrive in their careers.

Ready to join us?

Whether you're helping a customer find today's essentials, serving fresh bakery products or sharing a smile at the checkout, you'll be making a difference in your community every single day.

If you're looking for a role where people, teamwork and community matter, we'd love to hear from you.

A full job description is available to download on this page, including further details about the responsibilities, experience and skills required for the role.
About Us
From a single store in 1861 we have grown to be one of the most successful co-operatives in the UK. We’re proud to be able to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we’re a growing society made up of over 220 outlets and nearly 3,000 colleagues.

We're owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years! Communities are at the heart of everything we do and motivates us to deliver more than great customer service. We support them by sharing dividend with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more! Find out more about us, our purpose and wonderful colleagues here.

We work together as a Society and are committed to ensuring our recruitment process is barrier free and as inclusive as possible for everyone. If you need any adjustments, would like us to do anything differently during the interview or would like to get in touch with us about anything else, please contact our Recruitment team on (01522) 533316, or alternatively you can email [email protected].

We may choose to close our vacancies in the event that we receive a high volume of suitable applications, so we encourage all candidates to apply as soon as possible.

Job Description

Where you'll
be working

Here is where you'll be based.

61 High Street, Sutton On Trent, Nottinghamshire, NG23 6QA, United Kingdom

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Food Retail

In our food stores, you're the friendly face locals rely on. The person who helps a customer find what they need, spots when someone needs a hand, and makes sure customers get what they came in for.

Find out more

Why choose us?

Career progression

Whether you have big ambitions or taking a small next step, you'll have chances to learn, build your skills, and grow more confident in your role.

How we help you grow

For life's challenges

If life gets in the way you'll have supportive managers who listen and help you find a way forward.

Owned by members, not shareholders

You'll be part of a co-op that puts people and communities first, every day.

Beewise credit union

A Lincolnshire Co-op exclusive credit union, with a simple way to save and access low-interest loans.

Pensions

Your future matters. We'll match what you pay in, up to 12%, with our Honeypot pension scheme.

Volunteering

You get two paid days a year to volunteer locally, doing something that feels good and has an impact in the community.

Why choose us

Rewards & benefits

A good job should come with good perks and as a colleague, you'll have access to a range of rewards and benefits. Some from day one, with others available once you've completed your probation.

Up to 36 days holiday

You'll start with 30 days annual leave (including bank holidays). That rises to 36 days with service.

Time to talk

A yearly catch-up with your manager to talk about how things are going and what support, training, or next steps would help you.

Beewise credit union

A Lincolnshire Co-op exclusive credit union, with a simple way to save and access low-interest loans.

Employees association

Discounted social events and days out. From comedy nights and concerts to shows and trips at special prices.

Colleague awards

Great service doesn't go unnoticed. You can nominate a colleague for an award when they've gone the extra mile.

Healthcare scheme

Affordable cover options for individuals and families, if you want a little extra support.

Union membership

We work closely with the Union of Shop, Distributive and Allied Workers (USDAW) to support good working conditions and best practice.

Wellbeing support

Help for both body and mind, including counselling, helpful resources and other support when you need it.

Discretionary bonus

When the Society performs well, profits may be shared through an annual discretionary bonus. It's worked out as a percentage of your annual wage.

Colleague discount

After you've completed your probation, you'll get discounts across our products and services through our cashback scheme.

Volunteering days

You get two paid volunteer days each year to support your local community. It's part of your role, fully paid.